Agtec LLC - Terms and Conditions

100% Satisfaction Guarantee

At Agtec LLC, we take pride in the quality of our products and we are confident that all of our products will perform well as they are intended. If however you are not 100% satisfied with one of the products purchased from us, we will work with you to address any concerns and allow you to return the products for either a replacement, exchange, or refund within 90 days of receiving your items. For further details please refer to our “Returns and Refunds Policy”

Ordering & Payments

Ordering from Our website enables you to order 24 hours a day and 7 days a week. To place an order by telephone, please call us during business hours.

We accept the following methods of payment:

Visa, MasterCard, American Express, Discover, PayPal, Money Order, Personal Checks and Wire transfer.

Sales Tax

We are complying with the 2018 economic nexus legislation and will be collecting sales tax from around the USA where required to do so. Sales tax will be shown at checkout.

Shipping

Your order may ship in multiple packages.  Most in-stock items ship the same business day when ordered before 12pm ET; however, some orders such as freight shipments may take a little longer. Please note that we do not ship on, Saturdays, Sundays or US holidays. During busy seasons, orders may be delayed by a few additional days, in which case. We do our best to inform our customers of any seasonal delays.

We reserve the right to upgrade your shipping method depending on packaging considerations.

Shipment receipt

For freight orders, do not sign for your order until you have confirmed the correct number of boxes, bags, rolls, bundles and pails have been delivered, and have checked very carefully for any damage. If you do not have time to inspect the shipment please indicate "Subject to inspection" on the paperwork.

On FedEx/UPS shipments, if there is noticeable damage upon receipt of your order and you are signing for it, be sure to note the damage with the driver. If FedEx/UPS has left the package at your house or you later find concealed damage in your package, we may still file a claim with them. Please call us immediately upon receipt of your shipment to notify us of any problems.

Backorders & Cancellations

If an item you order is not available for immediate shipment it will be placed on backorder.  You will be informed if the item is backordered for longer than 5 working days, and provided with an expected delivery date.

If part of your order is backordered, we reserve the right to cancel the item or ship your order in multiple shipments.

If you would like to cancel a backordered item or change your order, please call us.  If an item is cancelled from your order for any reason, the price of the item will be fully refunded to the original form of payment.

Returns and Refunds Policy

All merchandise, except custom products, may be returned.  If you are not satisfied with your order, ordered the wrong item, or changed your mind you can return the item for a full refund, minus the cost of shipping. The product must be returned in its original packaging and in a new condition, unless the return is due to poor performance falling below reasonable expectations for the product.

Returns are accepted within 90 days of you receiving your order. Once your return has been received, we will process your refund and issue a credit to the original payment method.

In the event that the wrong product was shipped, or if the item received is damaged or defective, we will send a replacement at no charge or refund the full purchase price, as long as it is returned in an unused, unopened condition.

Please contact us for a return authorization number and instructions. We also require that the product is sent back to us securely wrapped, freight prepaid and insured against loss or damage. For defective products still under manufacturer's warranty, please contact us as we may request you to ship the item directly back to the manufacturer.

If you paid by check or money order, a refund check will be mailed to you. If you paid by credit card please allow 2–5 business days for your bank to put the refund into your account.

Return exceptions

We strive to apply a fair and individualized approach to assessing every customers return or exchange. While we strive to be fair, there are situations where returns or exchanges may not be accepted, including:

• Custom products that we make to your specifications such as custom sized greenhouse film or pond liners.
• Products that are not returned in either new, resaleable condition unless returned for reasons related to poor product performance below reasonable expectations
• Products damaged - by misuse, abuse, improper care, negligence, incorrect installation or accidents
• Products that have been returned in poor condition or showing excessive wear and tear
• Products that have been soiled or contaminated
• Products lost or damaged due to fire, flood, or natural disaster
• Products purchased from third party sellers (Items purchased at one of our retail partners must be returned to them and are subject to their return policies).

Restocking fees

Typically we do not charge restocking fees however we reserve the right to charge a restocking fee of up to 20% when the return of an item causes us undue expense.

Custom Products

Agtec LLC s is proud to offer a variety of custom products which are made to order. Custom products usually ship in 3-5 business days, though occasionally delays occur.  We do everything in our power to keep you updated on your order status.  Please note that we cannot accept returns for custom products. Custom products include but is not limited to greenhouse plastic, individual testing chemicals and shade fabric.