Customer Service

Ordering & Payments

Ordering from Our website enables you to order 24 hours a day and 7 days a week. To place an order by telephone, please call 1-818-724-7657 from 9am-5pm ET, Monday - Saturday.  

We accept the following methods of payment:

Visa, Mastercard, American Express, Discover, Personal Checks, PayPal

Sales Tax

Maine residents will be charged a 5.5% sales tax. All other states in the US will not be charged sales tax.

Shipping

Your order may ship in multiple packages.  Most in-stock items ship within 48 hours of ordering; however, some orders may take up to 36 hours to process. Please note that we do not ship on, Sundays or US holidays. During busy seasons, from March-May and September-October, orders may be delayed by a few additional days, in which case. We do our best to inform our customers of any seasonal delays.

We reserve the right to upgrade your shipping method depending on packaging considerations.

Receipt of Truck Orders & FedEx.

Do not sign for your order until you have confirmed the correct number of boxes, bags, rolls, bundles and pails have been delivered, and have checked very carefully for any damage. We will not accept any responsibility for missing and/or damaged items unless you note a count discrepancy and/or identify damage on the bill of lading at the time of delivery.

On FedEx shipments, if there is noticeable damage upon receipt of your order and you are signing for it, be sure to note the damage with the driver. If FedEx has left the package at your house or you later find concealed damage in your package, we may still file a claim with them. Please call us immediately upon receipt of your shipment to notify us of any problems.

 

Backorders & Cancellations

If an item you order is not available for immediate shipment it will be placed on backorder.  You will be informed if the item is backordered for longer than 5 working days, and provided with an expected delivery date.

If part of your order is backordered, we reserve the right to cancel the item or ship your order in multiple shipments.

If you would like to cancel a backordered item or change your order, please call: 1-818-724-7657 If an item is cancelled from your order for any reason, the price of the item will be fully refunded to the original form of payment.

 

Custom Products

Agtec is proud to offer a variety of custom products which are made to order. Custom products usually ship in 3-5 business days, though occasionally delays occur.  We do everything in our power to keep you updated on your order status.  Please note that we cannot accept returns for custom products. Custom products include but is not limited to greenhouse plastic and plastic liners.